DELIVERY & RETURN

What to do if the product is damaged?

If upon opening the package you discover a damaged product (leaking or crushed product for example), we ask you first of all to accept our sincere apologies, and to take photos then go through the contact form so that we can process your complaint as

What to do if the package is damaged?

In case of a damaged package (already opened, torn, etc.), we recommend taking photos and refusing delivery, stating the reason for refusal on the carrier's delivery note. Also, immediately send us message through our contact form. If possible, we al

What to do in case of late delivery?

Didn't receive your package within the expected delivery time? Have you already checked the status of your package in the tracking email that was sent to you when your package was picked up by the carrier? You can contact us through our contact form

What are the delivery times for my order?

Delivery times depend on the delivery method chosen (GLS Relay, GLS or Chronopost) and the destination.By GLS Relay: 2 to 5 working days for orders placed Monday to Thursday, up to 5 working days for those placed from Friday.By GLS: 2 to 3 working da

How much are the shipping costs for an order placed on your site?

We offer 3 delivery options, with a minimum basket of €19 for all orders. Delivery costs:. • By GLS Relay : orders placed from Monday to Thursday are generally delivered within 2 to 5 working days , while those placed from Friday can take up to 5 wor

Do you deliver to Belgium and Luxembourg?

YES !Since the beginning of 2021 we have finally been delivering to our Belgian and Luxembourg neighbors :)Please note that the subscription is not yet available outside mainland France (one thing at a time...). For international deliveries, please n

Which countries do you deliver to?

Delivery is available to the following countries:. Metropolitan France, Corsica, Monaco, Germany,Netherlands, Belgium, Luxembourg, Italy, Portugal, Spain, Denmark, Austria.

How do I track my delivery?

Once your order has been shipped and picked up by the carrier, you will receive an email with a tracking link to update you on the delivery progress. You can also check the status of your order in the My Account section.Didn't receive this email? Rem

How do you package your products?

Your packages are prepared by hand and we do our best to find the right balance between a sufficient level of packaging to avoid breakage but optimized to limit our impact on the environment. Some products are heavy (milk for example), others are fra

Can I change my collection point or delivery address?

In most cases, unfortunately not! Our orders are processed on a rolling basis to deliver to you as quickly as possible, so once placed, the order cannot be changed.However, sometimes the stars align: you realize your mistake very quickly after placin

Can I return my order?

If you are not satisfied with your order for any reason, you can exercise your right of withdrawal up to 14 days after receiving your package.To do this, contact us through our contact form indicating your first and last name, order number and reaso