What to do if the product is damaged?Updated 5 months ago

If upon opening the package you discover a damaged product (leaking or crushed product for example), we ask you first of all to accept our sincere apologies, and to take photos then go through the contact form so that we can process your complaint as quickly as possible.
Your packages are prepared by hand and we do our best to find the right balance between a sufficient level of packaging to avoid breakage but optimized to limit our impact on the environment. Please note that all our packaging is recyclable and some are made from recycled materials :)