What to do if the package is damaged?Updated 27 minutes ago

In case of a damaged package (already opened, torn, etc.), we recommend taking photos and refusing delivery, stating the reason for refusal on the carrier's delivery note.

Also, immediately send us message through our contact form.

If possible, we also advise sending a registered letter to the carrier within 3 days to report the issue, which will help us speed up the dispute resolution process.