ORDER

Is my payment secure?

We have a secure payment platform. You can see this by the small padlock on our website.

Can I add or remove a product from a placed order?

In most cases, unfortunately not! Our orders are processed on a rolling basis to deliver to you as quickly as possible, so once placed, the order cannot be changed.However, sometimes the stars align: you realize your mistake very quickly after placin

What should I do if a product is missing from my package?

First of all, please accept our sincerest apologies :)Our packages are carefully prepared by our amazing packers, but mistakes can happen...If you are missing any product(s) from your order, please send us a message through our contact form and we wi

What should I do if I don't have the correct products in my order?

First of all, please accept our sincerest apologies :)Our packages are carefully prepared by our amazing packers, but mistakes can happen...If your package does not match your order, send us a message through our contact form and we will rectify the

Has my payment gone through?

Are you unsure about your payment completion? Once your payment is validated, you will receive a "payment receipt" email to the email address indicated in your customer account. You will also receive an order confirmation email. If you do not receive

Has my order been validated?

All validated orders are listed in your customer account. An order you have just placed will have a status of "Payment Validated".Furthermore, upon payment validation, you will receive a "payment receipt" email to the email address indicated in your

Where can I see my order?

All your orders are listed in your customer account. A recently placed order will have a status of "Payment Confirmed," while an older order will have a status of "Shipped."

Why are some products excluded from the calculation of shipping costs and promo codes?

Regulations prohibit any form of promotion on 1st stage milk, to support breastfeeding, recognized as the best food for our babies. Since shipping is free from a certain order level, we must exclude this product from the calculation. The same goes fo

How do promo codes work?

In accordance with regulations, first stage infant milk is excluded from promotional codes (and from the calculation of free shipping thresholds).Subscriptions are always excluded from promo codes. If you set up a subscription, you can add products f