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I lost my password

Mon compte client

Is my payment secure?

Can I add or remove a product from a placed order?

What should I do if a product is missing from my package?

What should I do if I don't have the correct products in my order?

Has my payment gone through?

Has my order been validated?

Where can I see my order?

Why are some products excluded from the calculation of shipping costs and promo codes?

How do promo codes work?

ORDER

What are the general conditions of sale?

What is the right of withdrawal?

What is GDPR?

How do I exercise my right of withdrawal?

Can I refuse cookies?

What do you do with my personal data?

How can I modify or delete my personal data?

T&CS/GDPR/WITHDRAWAL

What to do if the product is damaged?

What to do if the package is damaged?

What to do in case of late delivery?

What are the delivery times for my order?

How much are the shipping costs for an order placed on your site?

Do you deliver to Belgium and Luxembourg?

Which countries do you deliver to?

How do I track my delivery?

How do you package your products?

Can I change my collection point or delivery address?

Can I return my order?

DELIVERY & RETURN

eshop order

How does the subscription work?

Why aren't all eshop products offered as subscriptions?

Can I apply a promo code to a subscription?

Why is there no discount on first and second stage milk?

Operation and Subscription Offer

Why do I need to consent to the storage of my bank details?

When am I charged?

What happens if a product in my subscription is out of stock?

Payment and bank details

How can I change my subscription?

Can I suspend my subscription?

How do I cancel my subscription?

How do I change or delete the bank details saved for my subscription?

If I change the content of my subscription, do I have to go through the payment module again?

I was a subscriber on the old site, are my subscriptions still active?

How do I stop or change my subscription?

Modifying or deleting a subscription

Subscription

Why do you offer two versions of the Variety product on the website?

The Variety Fruits subscription is part of my subscription, should I replace it with the Variety Anniversary subscription to be eligible to win?

Why don't you offer the Variety Anniversary issue as a subscription?

Does the Variety Anniversary contain the same products as the Variety Fruits?

Can I get discounts on the Anniversary Variety through a promotional code?

What should I do if I have doubts about the quality of the Good Goût product I have just opened?

Are our meals organic?

Why buy organic products?

Does organic necessarily mean it's good?

What is an organic product?

Is your packaging recyclable?

Your water bottles are made of plastic, it's super polluting!

Without sugar, there is no taste?

Is there any added sugar?

How can your products last so long?

Can I freeze your products?

Your bags won't reseal. How can you preserve their contents and avoid waste?

How and how long can I store your mini rice cakes?

What are the optimal storage conditions?

What are the nutritional needs of children aged 0 to 3?

Is mango really recommended at 4 months?

Do cereals make you fat?

Why give cereals?

How and when should I give cereal to my baby?

Why pouches with 2 fruits?

Are the bras suitable for my child's growth?

Does the weight of your meals meet the needs of babies?

Can you add fat to your dishes?

Do your products meet the child's nutritional needs?

My child doesn't want to eat certain vegetables?

How are your meals particularly suited to my child's nutritional needs?

Can I give a 6 month old meal to my 12 month old?

What are the benefits of a portion of squares?

From what age can my child eat your mini rice cakes?

How are your products specific for my child?

Are your products safe for my baby?

Can you give mango to a child before 8 months?

Is it really recommended to give cereals with gluten from 6 months?

Can I give the pouches with 2 fruits before 6 months?

Isn't coconut dangerous for babies?

Why do you put an "s" in sugars?

At what age should we start diversifying our diet?

When should allergens be introduced?

What is wheat gluten?

Isn't 120g a bit too much for my 4 month old baby?

How do you prepare your recipes?

In Brassés, why is there an S for “fermented milk”?

Why is there always concentrated lemon in your pouches?

Do your Brassés contain baby milk? Why?

What does the real taste of fruits and vegetables mean?

What criteria are used when developing your recipes?

What is the difference between stirred and classic yogurt?

Why do you add Vitamin B1 to your cereal?

Why did you use cereals and fruits in your Brassés?

What does multi-grain mean for your Squares?

Why eat squares rather than ladyfingers?

What is a square?

Where do your ingredients come from and how do you select them?

Do your mini rice cakes contain artificial flavors?

What is the difference between 4, 6 and 8 month cereals?

Why milk in your first baby biscuits?

Why are cereals and legumes complementary to each other?

Is there sugar in your squares?

How is the texture of tomato mini baguettes suitable for 10-month-old babies?

Why do your mini baguettes contain tomato powder?

Do your rice cakes contain any allergens?

My child has digestive problems/allergies.

Are there traces of milk in your products?

My child is allergic to milk, can I give her squares?

My child is allergic to gluten.

Why do you have flexible packaging for your dishes?

You talk about eco-design, what do you mean?

Where can I find a Baby'Clips spoon?

Do your water bottles contain aluminum?

Is your packaging safe for my child's health?

There is plastic in your packaging!

Why such big traffic jams?

How can the products be preserved for so long?

Can I put the pouches in the fridge?

How are your mini rice cakes different from other snacks?

My child has allergy problems.

Which children's products are milk-free?

Why Good Gout Pouches ?

Good Taste

How should I store my infant milk formula during hot weather?

Cereulide toxin health alert - Are Biostime, Inostime, and Good Goût infant formulas affected?

Why are your formulas called SN-2? What does that mean?

Why isn't your AR plan available for sale on your e-shop? Can we subscribe?

Does your milk contain taurine? What about additives?

How to ensure weaning after breastfeeding?

When should I switch to follow-up milk? What is the reason?

From what age can we give cow's milk?

Whole milk or semi-skimmed milk next? How long should we give infant formula and then what do we switch to?

Is it normal for my baby to be constipated after I switch to a Biostime product?

At what temperature should milk be given from the age of 3? Cold, warm, hot?

I would like to have more information about your products.

Are our gummies Kosher and Halal certified?

How many bottles can I make from one box?

Is the Biostime Kids range organic?

After opening, how long can the gummies be stored?

Do they contain lactose? Gluten?

Can the different gummies in the Biostime Kids range be taken together?

Do Biostime Kids gummies contain allergens?

Do they contain sugar?

Why are Biostime Multivitamin gummies not recommended for people suffering from thyroid disorders?

Has there been a change to our measuring scoops in Biostime milk boxes?

Biostime

Are your products tested on animals?

Where does the thermal water for the refreshing mist come from?

What are the precautions for using baby bottles?

Sterilizing baby bottles: what precautions should be taken?

Heating a baby bottle: what precautions should be taken?

Are there 330ml glass baby bottles? Why don't you make 330ml glass baby bottles?

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