How can I change my subscription?Updated 5 months ago

To change a subscription, go to your customer account and go to the "My Subscriptions" section. There you will find a list of current and past subscriptions.
For active subscriptions, an EDIT button is available. This will take you to your subscription page, where you can modify its content, frequency (delivery interval or next order date), delivery address, or billing information.

Please note that changes must be made within 48 hours of the subscription being processed. If you change your subscription the day before a mailing, it will not be processed for that mailing, only for the next one. You will receive an email confirming your subscription change.

To change the bank details saved for a subscription, you will need to delete them (on the subscription modification page). You will be asked to provide the new bank details at the next shipment (which you can save for subsequent shipments if you wish).

If you are going on vacation, we offer to increase your delivery interval rather than canceling your subscription, the interval can be up to 6 weeks.
Otherwise, you can cancel your subscription and then use the RE-SUBSCRIBE function, but you will then have to reset the frequency of your subscription and go through the payment module again.